Frequently asked questions
Want to know more about Exclusively Eastbourne holiday lets?
If you want to know a bit more about a specific holiday letting, please call Sarah or Carl on 01323 722774 or email us on info@exclusivelyeastbourne.co.uk.
In the meantime, here are answers to some of the common enquiries we receive…
Q. What hours are the Exclusively Eastbourne offices open?
We’re available seven days a week from 8am to 9pm for general enquiries. The telephone number is 01323 722774 and email is info@exclusivelyeastbourne.co.uk.
Q. What time can I arrive at my holiday let and is an early check in possible?
Your welcome letter will clarify the arrival time for your particular Eastbourne holiday accommodation – usually either from 2pm or 3pm. Early check ins are not usually possible as the owners will be preparing the property for your arrival.
Q. What about check out time?
Check out is 10am on the day of departure.
Q. Are bed linen and towels provided in holiday accommodation?
Yes, all Exclusively Eastbourne holiday lettings will have beds fully made up and plentiful fluffy towels for guests. For those enjoying a stay of more than a week, a change of bed linen will usually be supplied (or arrangements made for the linen to be changed).
Q. What about kitchen supplies?
All holiday lets will provide basic cleaning supplies: washing up liquid, cleaning solutions, sponges/cloths etc and some may provide a few dishwasher tablets (but to be safe if you have these at home, pack a few). Most owners also provide enough tea and coffee for a welcome drink in case you arrive too late to hit the supermarket.
Q. Is there parking available?
All of our letting accommodation have parking available – some in private grounds, others on street. Where there are parking restrictions on street, you are able to purchase daily parking permits on arrival (£1 per vehicle per day). For details of the parking at a specific holiday home, please click on the ‘terms and conditions’ link on the page and there will be a section on parking.
Q. I have a baby – will there be a cot or a high chair?
Some of the owners of our Eastbourne holiday lets do have cots/high chairs, but in the case of those which don’t, we can provide it directly from Exclusively Eastbourne. We are extremely baby and family friendly and have all kinds of kit for little ones, including steriliser, bouncy chair and even bath support seats. There is no extra charge, but it is best to let us know in advance if you want baby kit to avoid disappointment.
Q. Are dogs or pets allowed?
None of our holiday homes allow dogs or pets.
Q. Can I smoke in the holiday let?
Smoking is not permitted in any Exclusively Eastbourne property – if you smoke, please do so outside and remove any cigarette ash and remains safely.
Q. How and when do I pay for my holiday home and are there any extra charges?
You will be asked to pay an immediate booking deposit of £200 to secure your holiday home reservation. The balance will then be due six weeks before your arrival. You will also be asked to pay a security deposit (see below) which is returnable after your departure. You may need to pay for parking permits in restricted zones (see above – £1 per day, payable on arrival). If you choose to pay for your holiday by credit card (rather than debit card, cheque or bank transfer) this incurs an additional 3% charge on the total payment. For international guests there is also a £30 booking fee to cover bank charges.
Q. Why do I need to pay a security deposit and when will I get this back?
All Exclusively Eastbourne holiday properties require a security deposit to be paid in addition to the cost of the holiday. The amount of the deposit varies from property to property (£200-£500). This security deposit is held for the duration of your stay in case of loss, damage or excessive cleaning required (for example if someone has illegally smoked in a property). It is returned to you, minus any reasonable deductions, within one to two weeks of your departure.
Q. Who do I contact if I have any questions or problems when in the holiday home?
Your welcome letter will clarify who is your main point of contact once you are in your holiday let in Eastbourne and if it is the owner, a telephone number will be provided. For some of our properties, we will remain the main contact throughout your stay – you can contact us on 01323 722774. If it is not an emergency, please call within office hours of 8am to 9pm.
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As listed in The Directory Vault
